EBA participated in the meeting organized by the National Financial Market Commission dedicated to examining the comments and proposals submitted by market participants on the draft Regulation on the management and resolution of complaints.
The discussions aimed at the detailed analysis of the proposals received during the public consultation process, clarifying technical aspects and identifying balanced solutions, which would ensure both the operational efficiency of financial service providers and the adequate protection of consumer rights.
Previously, the EBA presented the position to the business community through Position Paper No. 146-25/AD of 22.12.2025 on the management of complaints: https://bit.ly/4tUKN5x
The EBA was represented by Sandra Dolghii, Policy & Advocacy Manager.