We explored together the most current trends in Customer Experience (CX), the role of artificial intelligence in automation, but also the importance of aligning organizational culture to the new market realities.
Thank you to all the speakers and participants who contributed to the success of the seminar "Ready for new challenges?" organized on May 8 in partnership with Moldcell!
Special thanks for the inspirational interventions:
- Carolina Bugaian - Moldcell CEO & EBA Board Chairwoman
- Gabriela Ciupitu - CX Romania, CCXP, Customer Institute Board Member
- Anatolie Telchiji - UiPath Romania
- And Moldcell team colleagues: Irina Strajescu, Mihai Cracea, Cristina Tătaru, Gheorghe Hincu and Ecaterina Galer.
The conclusion? At the center of every process remains the customer - and we are all part of this ongoing transformation!
Stay tuned for the next issues - the future of customer experience is being written now, together!